About the Role
Submit resume by clicking "Apply Now" or by email to Tim@gccollision.com
We are looking to add a full time CSR (customer service representative) to our team!
A CSR is the first face of our company, greeting customers and answering incoming calls. You will also work closely with our general manager in assisting with updating customers & vendors, helping with communication throughout the repair facility, data inputting, and scheduling. This is a fast-paced position that requires someone who is a fan of multitasking and problem solving!
Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage with customers.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school degree
Job Type: Full-time
Pay: $19 per hour
Paid time off
8 hour day shift
About the Company
Brent Maier and Tim Burger purchased Grand Central Collision on August 1, 2020. Brent has prior experience as the third-generation owner and operator of Charlie's Auto Body, a similar-sized collision repair facility in Lynden. Tim has extensive experience in many entrepreneurial roles and is the owner of a few local businesses.
Winning the GOLD CLASS -ICAR award for superior performance in the industry, Grand Central Collision is well-known for a high-end and state-of-the-art shop, providing customers with repairs that will last a lifetime.
Located just off I-5 on Iowa street (locally known as Auto Row) in beautiful Bellingham, Washington, Grand Central Collision has been in the auto body business for over 75 years.